Terms & Privacy


These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website www.taylortaylorlondon.com (“the Website”) and your relationship with Taylor Taylor London Ltd or The Perfumery London Ltd whose registered offices are at 47 Butt Road Colchester, United Kingdom, CO3 3BZ Company Reg No.: 05998981 (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us via postal mail at 137 Commercial Street , London E1 6BJ or by email at management@taylortaylorlondon.com


By using the Website you agree to be bound by these Terms.


We reserve the right to:

• Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and

• Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.


You warrant that:

• the personal information which you are required to provide when you register for online bookings is true, accurate, current and complete in all respects; and

• you are not impersonating any other person or entity
You will notify us immediately of any changes to the personal information by e-mailing or telephoning our reception staff at:

Commercial Street Salon, E1
E-mail: commercial@taylortaylorlondon.com
Tel.: +44 (0) 207 377 2737

Portobello Road Salon, W10
E-mail: portobello@taylortaylorlondon.com
Tel.: +44 (0) 208 960 8569

Liberty London Salon, W1B
E-Mail: liberty@taylortaylorlondon.com
Tel.: +44 (0) 207 494 4599


We will treat all your personal information as confidential.
When you visit this Website, we may ask you to input personal details in order for us to identify you, such as your name, e-mail address, and permanent address. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.


The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

• any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and

• any material which is defamatory, offensive or of an obscene character


You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.


As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.


All prices shown are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.


The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.


Notwithstanding any other provision in the Terms, nothing in these Terms:

• affect or limit your rights as a consumer under English law; or

• will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

• incompatibility of the Website with any of your equipment, software or telecommunications links;

• technical problems including errors or interruptions of the Website;

• unsuitability, unreliability or inaccuracy of the Website; and

• failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.


These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.


If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Taylor Taylor London Ltd or The Perfumery Ltd the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to Taylor Taylor London Ltd or The Perfumery London Ltd, including the execution of deeds and documents, at the request of Taylor Taylor London.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to taylortaylorlondon.com

1. The content and material is accurate;

2. Use of the content and material you supply does not breach any applicable Taylor Taylor London guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify taylortaylorlondon.com for all claims brought by a third party against Taylor Taylor London Ltd or The Perfumery Ltd arising out of or in connection with a breach of any of these warranties.


What information do we collect?

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We also collect anonymous usage information through cookies using Google Analytics.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website found on the terms and conditions section of the Book Now page.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 25/10/2017

TERMS AND CONDITIONS: Online Shopping with taylortaylorlondon.com
By using this website and purchasing products from taylortaylorlondon.com you agree to the following Terms and Conditions of Use. Please read the below information carefully.

• To place an order, please add your choice of products to your basket and proceed to the checkout, completing the instructions for processing your payment.

• Please note all prices are inclusive of VAT and may be subject to change without notification. All prices and charges quoted on taylortaylorlondon.com are in UK Pounds Sterling (GBP).

• We accept online payment through our secure payment provider (Shopify Payments and Worldpay) only, which enables you to use the following Credit and Debit Cards.

• Visa, Visa Debit, Visa Electron, MasterCard. American Exppress, Paypal and Apple Pay

• To ensure security while shopping online, your credit/debit card details will be encrypted to certify that these details cannot be intercepted by a third party. We will not share your details with any third party.

• Returns policy – If you change your mind about your purchase, please return the unused and unopened goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.


• When you place an Order online, we will automatically send you an email with your order details to confirm that we have received it. Please note, receipt of your order does not mean that it has been processed nor does it guarantee that we will have the items in stock. If a product is not available, we will endeavour to let you know as soon as possible via email.

• Taylor Taylor London reserves the right to cancel any sale and halt the supply of products if it is reasonable to do so. Taylor Taylor London may change or discontinue the availability of products at any time at its sole discretion.

• If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

• All new orders are deemed separate and each is treated individually.

• Despite our best efforts, occasionally a product in our catalogue will be mispriced. Of course we verify prices as part of our dispatch and delivery procedure. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or we will cancel your order and notify you of such cancellation.


• While it is not essential to register with us before shopping, in submitting an Order we do ask for details of a valid email address, postal address and contact telephone number. This is primarily in the instance of any problems with your Order, which will enable us to resolve the issue by getting in touch with you as quickly as possible.

• We would however like to keep you up-to-date with all the latest news from the site and any promotional offers we may be running via email newsletters, post and occasional text messaging. We promise not to bombard you! Please note, you are automatically signed up to receive our communications when you place an order and create an account with us. If you would prefer not to receive any communications then simply opt out in the My Account section, or unsubscribe via the email.


• We always endeavour to stock the best products on taylortaylorlondon.com but unfortunately we cannot guarantee that a particular product will always be available.

• If we are unable to supply a product you have ordered, we will notify you via email or phone (if you have supplied us with a contact number) where possible, and will either refund you for that item or provide you with further information regarding future availability.

• All offers are available while stocks last; taylortaylorLondon.com has endeavoured to make the descriptions (including all images) of the products as accurate as possible but we cannot be held responsible for changes in size, content or presentation of products made by the relevant manufacturer or supplier.

• Free Products: taylortaylorlondon.com reserve the right in the event that the free item is out of stock, to replace the free gift with another one which is of equal or greater value.


2. All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of Taylor Taylor London or its content providers and is protected by the United Kingdom and international copyright laws.

3. The site is for personal use only and users may not exploit any part of the content in any way without the written permission of the copyright owner. All rights reserved.

4. Permission is granted to print and electronically copy portions of the taylortaylorlondon.com site for the sole purpose of placing an order with taylortaylorlondon.com or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Taylor Taylor London, is strictly prohibited.

5. Taylor Taylor London does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on taylortaylorlondon.com belong to their respective owners.


3. Because of the nature of the Internet, Taylor Taylor London provides and maintains taylortaylorlondon.com on an “as is,” “as available” basis and makes no promise that use of taylortaylorlondon.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

4. Taylor Taylor London will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, war or act of God.

5. These Terms do not affect your Statutory Rights as a consumer.

6. This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of taylortaylorlondon.com or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

7. Subject as aforementioned, to the maximum extent permitted by law, Taylor Taylor London excludes liability for loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such loss arises out of any problem you notify to Taylor Taylor London and Taylor Taylor Londonshall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

any incorrect or inaccurate information on taylortaylorlondon.com;

any interruptions to or delays in updating taylortaylorlondon.com;

the infringement by any person of any Intellectual Property rights of any third party caused by their use of taylortaylorlondon.com or any Product purchased through taylortaylorlondon.com;

any loss or damage resulting from your use of inability to use the taylortaylorlondon.com website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;

any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from our error;

any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading taylortaylorlondon.com, or from transmissions via emails or attachments received from taylortaylorlondon.com;

all representations, warranties, conditions and other terms which but for this notice would have effect.

8. Taylor Taylor London may change or withdraw any part of taylortaylorlondon.com, or may refuse you access to the website at any time if we consider it necessary.

9. Taylor Taylor London may also terminate this Agreement and immediately remove, cancel or suspend access to and use of taylortaylorlondon.com upon breach of any part of these Terms whatsoever.

10. Termination shall be without prejudice to Taylor Taylor London’s other rights.

11. Taylor Taylor London acts as a principal on its own account and not as an agent for you or any other person.

12. If Taylor Taylor London does not enforce any provision of this agreement such will not be considered a continuing waiver.

13. In the event that any part of these Terms is held to be uninforceable, such part will at Taylor Taylor London’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

14. These Terms constitute the full agreement between you and Taylor Taylor London and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.

15. Use of taylortaylorlondon.com and these Terms are subject to English Law and the jurisdiction of English Courts.

Price matching between Taylor Taylor London Hair Salons and the taylortaylorlondon online site is at our absolute discretion. Salon managers are not obligated to match any item price if it appears lower online.